Systems Administrator

January 03, 2018 - January 17, 2018
Location:Okemos, MI
Salary Range:$48,517 - $58,050 (salary range)
Benefits:Medical, dental & vision insurance, 401A, paid time off, life insurance, etc.
Employment Type:Full Time
Department:Information Technology
Description:Position Summary:
Under the general supervision of the Director of Information Technology, orders, installs, and maintains a variety of technical systems related to the Township’s information management infrastructure; Managed systems are not limited to, but include the following: Network copper and fiber cable infrastructure; data routing and switching equipment; network servers and workstations; telecommunications infrastructure; Geographic Information Systems hardware and software; Various server based SQL relational database programs, Desktop applications including the Microsoft Office Suite of applications; Electronic Mail systems; Web-servers; Security infrastructure; Backup systems; Other technology based hardware and software systems as required;

Coordinates and/or provides all training and support for all technology based systems.

Duties:Essential Job Functions:

1. Lift, move, assemble, and mount network workstations, servers, switches, routers, equipment racks, and other technology systems.

2. Order, install, maintain and support the end-user hardware and software associated with the Township’s technology infrastructure including networked computers, cables, modems, printers and associated peripherals.

3. Monitor and maintain the Township’s x.500 Directory Service network and infrastructure to ensure continuous secure user access to the Township’s technology systems and resources.

4. Install, maintain, troubleshoot and support the Township’s server based technology systems, including servers, network based services, client based software applications, GIS, databases and all other services to manage and serve data to employees and customers.

5. Maintain and support various types of relational database (RDBMS). Perform database administration including performance monitoring and working with superiors in tuning service performance. Troubleshoots issues with data corruption, backup and disaster recovery and other ongoing database support.

6. Install and support the Township’s telecommunication equipment including cabling, patch panels, tracing equipment, telephones, telephone services and other associated equipment.

7. Establish and maintain effective relationships with vendors and service providers regarding delivery or installation of technology services, equipment, upgrades, and maintenance. Evaluates and tests hardware and software to determine usefulness and compatibility with existing systems.

8. Make purchase recommendations, including helping users assess needs and providing justification for equipment and services.

9. Research, develop, and provide in-house & third party training on the use of computer hardware and software applications.

10. Stay abreast of changing regulations and policies through continued education and professional growth. Attends conferences, workshops, and seminars as appropriate. Acquires and maintains appropriate professional certification.

11. Maintain cooperative relationships with peer agencies and other governmental units.

12. Perform related work as required.
Qualifications:Requirements include the following:

A Bachelor’s degree in Computer Information Systems, Management Information Systems, or equivalent experience.

Three or more years of experience performing network administration and computer hardware and software support.

An aptitude for context appropriate conversations on virtually any technical topic.

Ability to work with a wide variety of system users, ranging from those having virtually no technology experience to those with substantial expertise with mission specific hardware and software.

Ability to work with end-users to determine computer-related needs in an efficient and effective manner.

Ability to train and/or coordinate third party training for virtually any technology employed by the Township.

Ability to evaluate varied technology operations, and make recommendations for improvement to both the end-user, and also other technology staff members.

Substantial knowledge of the principles and practices related to information technology, computer networks, and electronic document storage.

Strong analytical and problem solving skills

Ability to diagnose and resolve complex problems involving hardware, software, OS and network environments.

Skill in interpreting operational needs and applying complex solutions and interactive programs to municipal operations and services.

Skill in the use of office equipment and technology, including computers and related software, and the ability to master new technologies.

Ability to perform research and makes recommendations regarding new hardware and software acquisition in conjunction with the upgrade of existing systems.

Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with other departments, professional contacts, the media, the public, Township officials, other employees, and representatives of other governmental units.

Experience supporting Microsoft Office Application, BS&A applications, or other standard office applications is strongly desired.

Computer hardware and/or network certifications such as Microsoft Certified Systems Engineer, Microsoft Certified Professional, or A++ certifications are preferred.

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate with others in person and on the telephone and view a computer screen for extended periods. The employee must occasionally diagnose and repair computer hardware and software problems involving small circuits, computer code and electronics. The employee is occasionally required to utilize small tools and various supplies to repair equipment. The employee is frequently required to enter information and commands into a computer and to produce written and electronic documents.

While performing the duties of this job, the employee regularly works in a business office setting. The noise level in the work environment is usually quiet. The employee is occasionally exposed to risk of electrical shock and occasionally must lift and/or move moderately heavy equipment.

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